Working with Difficult People/Conflict Management

ID : 28942   
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We all encounter difficult people. Whether you are a supervisor, a customer service professional, or you have a challenging coworker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult, types of difficult people, tools and techniques for resolving issues, coping strategies for the effects of difficult people, and conflict management strategies.

Class Details

1 Sessions
Weekly - Wed

Location
Garden Center Building (LHO)

Instructor
Sara Johnson 

Class Fee: 

$79.00


Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/4/2017 - 10/4/2017 Weekly - Wed 9:00 AM - 12:00 PM Seattle, Garden Center Building (LHO)  Map, Room: LHO 2 Sara Johnson